At GiveCampus, support and success go hand in hand

All GiveCampus Partners get free access to our award-winning support team that offers fast, tactical assistance when it matters most. Subscribers to our Professional and Enterprise Editions also enjoy access to their own dedicated Partner Success lead who provides strategic advice.

Email Support

G2 Badge - Easiest to do Business With - Spring 2024

Read rave reviews from real GiveCampus users

“A perfect partner for over 5 years”

The customer service is second to none. While building my giving day campaigns, I truly felt like my GiveCampus partner was working WITH me to make it a success … GiveCampus has been a perfect partner for over 5 years now. GiveCampus allows me to coordinate online fundraising across an entire university’s worth of constituents and their fundraising needs.

Jake D.

“The customer service is excellent”

They are responsive and collaborative and really take time with us when we have questions or ideas to run by them. I also like how they continue to improve on their offerings each year. It also feels like they listen to feedback and base changes and improvements on what they are hearing. A very thoughtful and highly valued vendor relationship for us.

Sean M.

“Teamwork Makes the Dream Work”

Working with GiveCampus is like having an extension of your marketing and strategy team. They remind me when it is time to start brainstorming for large fundraising pushes and even provide content and suggestions to optimize my outcomes … After each campaign wraps they send me an analysis and offer to review what worked and what didn’t.

Jessica P.

“A user-friendly tool for big impact”

I NEVER feel alone when I’m working on a campaign. [The GiveCampus] support team is there answering every and any question I have with speedy results.

Kara M.

“Does it all!”

GiveCampus support is top notch. They are available when you need it and can assist with any problem that you have. They offer a wide variety of services that fit well with our team’s needs.

Brittany B

“Best of the Best”

The best part of GiveCampus has been the support. Among all the various vendors we have partnered with in my time as a fundraiser, the team at GiveCampus has always been the most ready to work beside us. Their product team is constantly striving to improve platforms, they offer key support on donor challenge days, and work to make implementation a breeze. The tech is great, but the people make the difference.

Joe K.

“Exceptional Customer Service”

We are a small non-profit with a few staff handling a lot of different tasks. GiveCampus has such a strong customer support team that it’s like having another co-worker when you need one.

Susan G.

“GiveCampus is a Great Partner”

The site is so easy to use and the support team is fantastic—always quick to respond and go above and beyond. Our dedicated Partner Success Manager is awesome. GiveCampus is always adding new features that are helpful for higher ed fundraising, events, and volunteer management.

Samantha B.

“GiveCampus is exceptional!”

Their Partner Success model and the specific staff they dedicate to helping you be successful in using their platform makes all the difference in the world. I also appreciate that they are always thinking about ways to improve and make things easier. They are thoughtful about improvements to their platform but also to improving my fundraising efforts. The presentation and data on retaining current donors that was a keynote at GCPC last January is an excellent example of what I am talking about.

Aimee S.

Enjoy fast, friendly support on your busiest giving days—and every day

With industry-leading average response times and a near-perfect partner satisfaction score, you can count on GiveCampus support to provide the answers you need when you need them—day or night.

13 mins

Average first response time

4 mins

Average first-reply time on GivingTuesday ’23

97%

Partner satisfaction score

Meet the fundraising experts who head up our Partner Success and Support teams

BLOGPOST

Breaking Records and Empowering Generosity: GiveCampus Celebrates GivingTuesday 2023

Discover the impact of GivingTuesday 2023 with GiveCampus—$25.1 M raised, impressive donor engagement, and 100 percent uptime. Plus, explore key takeaways around donor behavior.

See the stats

Orange heart symbolizing #GivingTuesday.

BLOGPOST

Who is Staffing the Support Inbox @givecampus.com?

When you partner with GiveCampus, you get more than just a fundraising solution—you also get timely support from experienced educational fundraising experts who want you and your school to succeed.

PEEK BEHIND THE CURTAIN

Representation of email inbox with two inset pictures of people: one is a support person and the other is customer.