Who is in the Support Inbox @ GiveCampus? | GiveCampus

Who is in the Support Inbox @ GiveCampus?

Do you ever reach out to support teams and wonder, who is actually answering my questions? Or is support outsourced to a different company or answered by a bot? At GiveCampus, you have no need to wonder or worry, because our expert fundraisers are the ones in the GiveCampus support inbox. Our team boasts over 150 years of fundraising experience, including experience at Stanford, Emory, Marquette, UVA, Fordham, Columbia, San Francisco State University, University of Hartford, Virginia Commonwealth University, and so much more. When our partner schools ask for help, the whole team is ready to help you find a solution.

Here are some amazing stats about our team: 

  • 14 minutes is the average response time from support@givecampus.com
  • On major Giving Days, that response time drops down to 9 minutes. 
  • Not only are you receiving help from our dedicated Partner Operations team, but also from the entire Partner Success team, and our hands-on Engineering team (all of our engineers know what a LYBUNT is—a fact we’re pretty proud of)
  • On your Giving Days, often your Partner Success Lead will be in the inbox to provide you white glove support in a matter of minutes
  • Whoever is monitoring the support inbox, the entire GiveCampus team is ready to offer support and guidance when responding to the partner, ensuring quick response times. That goes for technical questions and strategy questions. 

When you partner with GiveCampus, you get so much more than just a product—you also receive invaluable support from a team that really wants to see you and your school succeed. We are all passionate about educational fundraising and want to help you fulfill your mission. Think of us as an extension of your team. We are ready to help you with strategy, provide best practices backed by data, offer templates for your campaigns, assist in getting your campaign up and running, and serve as a trusted advisor to be there when you need it most. This is the work that inspires everyone here! So if you are a current partner, be sure to take full advantage of our Partner Success Program to level up your fundraising plans. And if you are a future partner who wants to learn more about partnering with GiveCampus, click here to schedule an intro call with our team. We look forward to seeing all of you in our inbox soon! 

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